Privacy and Refund Policies



privacy policy

Effective Date: Friday, January 19, 2024


Thank you for choosing Pink Flamingo Arts (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website. By accessing or using PinkFlamingoArts.com, you agree to the terms outlined in this Privacy Policy. If you do not agree with the terms of this policy, please do not use our website.


The bottom line is that every online company has about the same policies.  We actually control your information and we will never sell it or probably ever even look at it, as it automatically will just give us a history of your sales and help prevent any theft on your end should someone decide to buy something from us using your information.  We are a small little company and we will do everything in our power to make you happy with your purchases.

  1. Information We Collect
  • Personal Information: 
      1. Name
      2. Email address
      3. Mailing address
      4. Phone number
  • Payment Information: 
      1. Credit card details
      2. billing address
  • Order Information: 
      1. Details of purchased products
      2. Transaction history
  • Account Information: 
      1. Username
      2. Password
  • Device Information: 
    1. IP address
    2. Browser type
    3. Device type
  1. How We Use Your Information
  • Order Processing: 
      1. Fulfilling and managing orders
      2. Sending order confirmations
  • Customer Support: Responding to inquiries and providing support
  • Marketing and Promotions: 
      1. With your consent, we may send you promotional emails about new products, special offers, or other updates. 
      2. We may also send communications requesting reviews and feedback.
      3. You can opt-out of these communications at any time.
  • Account Management: Your account information helps us manage your account, track your orders, and provide a personalized shopping experience.
  • Analytics: Analyzing website usage and improving user experience
  1. Information Sharing:
  • Third-Party Service Providers: We may engage trusted third-party service providers for website hosting, payment processing, and other essential business functions.
  • Legal Compliance: We will disclose information as required to comply with applicable laws and regulations.
  • Business Transfers: In the event of a merger, acquisition, or sale, customer information may be transferred as part of the business assets.
  1. Your Choices:
  • Opt-Out: You can opt-out of receiving marketing communications
  • Access and Update: You have the right to access, correct, or delete your personal information. You can do so in your account settings. 
  1. Security: We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, and destruction.
  2. Cookies: We may use cookies and similar technologies to enhance your experience on our website.
  3. Changes to the Privacy Policy: We reserve the right to update this Privacy Policy. Any changes will be effective upon posting the revised policy on our website.
  4. Contact Us: If you have questions about this Privacy Policy, please contact us at pinkflamingoarts@gmail.com.

 

By using our website and services, you agree to the terms outlined in this Privacy Policy.

Thank you for trusting Pink Flamingo Arts with your privacy. 

 

Pink Flamingo Arts

8901 NE US HWY 301

Waldo, FL. 32694

pinkflamingoarts@gmail.com

(904) 710-1420

Refunds & Returns Policy

Effective Date: January 01, 2024

 

  1. Eligibility for Refunds:
    1. Customers may be eligible for a refund if the product they purchased meets certain conditions, such as being damaged during shipping or product not matching description.
    2. Refunds will only be considered within 30 days from the date of purchase.
  2. Refund Process:
    1. To request a refund, customers must contact our customer support team at pinkflamingoarts@gmail.com within the specified timeframe.
    2. Customers may be required to provide proof of purchase, such as an order number or receipt.
    3. If a refund is approved, customers will be provided with instructions on how to return the product.
  3. Exceptions and Limitations:
    1. Customized or personalized items are not eligible for refunds unless they are defective or damaged upon arrival.
    2. Items that have been used, altered, or damaged by the customer are not eligible for refunds.
  4. Refund Method:
    1. Refunds will be processed using the same method of payment used for the original purchase, unless otherwise agreed upon.
    2. In some cases, store credit may be offered as an alternative refund method.
  5. Restocking or Processing Fees: A restocking and processing fee of 25% of the retail value for all items may be deducted from the refund amount to cover administrative costs, unless the return is due to our error or a defective product.
  6. Return Shipping Costs: Customers are responsible for covering the shipping costs when returning items for a refund. This includes the cost of shipping the item back to our facility. We recommend using a trackable shipping service to ensure the safe return of the item. Please note that the original shipping costs are non-refundable.
  1. Communication: We will make reasonable efforts to communicate with customers regarding the status of their refund requests and provide updates throughout the process.